3D Logistics

3D Logistics, a company committed to delivering efficient, reliable, and innovative logistics solutions. Our mission is to provide top-notch courier services across various industries, including healthcare, with a strong focus on customer satisfaction, safety, and compliance. At 3D Logistics, we specialize in First Mile, Middle Mile, and Last Mile deliveries, ensuring that goods are transported seamlessly from origin to destination.

Courier Services Overview

Our courier service is designed to meet a wide range of delivery needs, including urgent and scheduled routes. Below are some of the core services we offer:

STAT Delivery: Priced at $1.65 per mile with a minimum fee of $25.00, this service ensures rapid, time-sensitive deliveries, commonly used for medical supplies or urgent documents.

Hospital Routes: We offer several specialized hospital delivery routes to cater to the medical sector:

AM-1 Hospital Route: A morning route priced at $200.00 per route.

AM-2 Hospital Route: A secondary morning route priced at $150.00.

PM Hospital Route: An afternoon route priced at $200.00 per route.

Training and Customer Satisfaction

At 3D Logistics, we invest heavily in training our couriers to ensure they deliver exceptional service. Our comprehensive training covers:

Company Orientation and Tools: Familiarizing couriers with our mission, policies, and technology such as GPS and routing software.

3D Logistics Model: Training couriers on First Mile (pickup), Middle Mile (transportation), and Last Mile (final delivery) to ensure efficiency and accuracy.

Customer Service: Couriers are trained in communication skills, problem resolution, and customer-centric practices to ensure high levels of satisfaction. We monitor customer satisfaction through surveys, real-time feedback, and follow-up calls.

Medical Transportation: Specialized training for couriers handling medical supplies, ensuring compliance with HIPAA, OSHA, and other regulations, including the secure chain of custody for sensitive items.

Liability Management and Incident Handling

To ensure accountability and minimize risks:

Liability Coverage: Couriers are trained on the importance of documentation and proper reporting for incidents such as package damage, loss, or delays.

Incident Reporting: Both couriers and clients are provided with clear reporting channels for any issues. Serious incidents are thoroughly investigated, and appropriate corrective actions are taken.

Continuous Improvement

We believe in ongoing development. Couriers undergo regular assessments and refresher courses to stay updated on industry best practices, safety protocols, and new technologies.

At 3D Logistics, we are committed to reliability, customer satisfaction, and continuous improvement in our delivery services.